Refund Policy

This Refund Policy explains how HAVI handles refund requests for one-time HAVI Credit purchases and HAVI Plus and HAVI Pro monthly subscriptions. It forms part of our Terms of Service and should be read alongside them.

HAVI is an AI-powered cooking assistant. Some features use digital credits and paid subscriptions. Because these are digital goods delivered immediately to your account, refunds are reviewed on a case-by-case basis rather than granted automatically.

HAVI Credits are a digital balance used to run AI features in the app, such as scanning your kitchen to identify ingredients, asking HAVI for cooking help, generating meal plans, and other AI actions. Credits are consumed only when an AI action is successfully completed.

You can obtain credits in two ways: as an allowance included with a subscription plan, or by purchasing a one-time credit pack. Credits granted by a plan allowance reset according to your plan cycle and do not roll over. Credits you buy as a one-time pack do not expire.

You may buy one-time HAVI Credit packs: 10 Credits for $0.99, 60 Credits for $4.99, and 120 Credits for $9.99. These are digital purchases that are added to your account immediately after a successful payment.

Purchased credit packs do not expire and remain available in your account until you use them. Because credits are delivered to your account and available for use right away, they are non-refundable except as described in this policy or where required by applicable law.

HAVI offers two recurring monthly subscriptions: HAVI Plus at $3.99 per month and HAVI Pro at $7.99 per month. Subscriptions renew automatically each billing cycle until you cancel.

You can cancel your subscription at any time. Cancellation stops future renewals but does not automatically create a refund for the current billing period. You keep access to your subscription benefits until the end of the cycle you have already paid for.

To avoid future charges, cancel your subscription before the start of your next billing cycle. After you cancel, you will not be charged again, and your subscription ends when the current period expires.

Cancelling is not the same as requesting a refund. If you believe you are entitled to a refund for a charge, follow the steps in the “Requesting a Refund” section below.

If a payment completed but the credits or subscription entitlement you paid for were not correctly delivered to your account because of a technical issue on our side, contact HAVI support with the details of the transaction. We will investigate and, where appropriate, correct your account or issue a refund.

Please report delivery problems promptly so we can verify and resolve them while transaction records are still available.

If you were charged more than once for the same purchase, or a charge was clearly made in error, contact us promptly with your account email and the transaction details. We will review the charge and, where appropriate, reverse or refund the duplicate or erroneous amount.

Refund requests are reviewed on a case-by-case basis. To help us review yours, include the following when you contact us: the account email used for the purchase, the transaction or order information, the purchase date, and a clear reason for your refund request.

We aim to respond to reasonable refund requests within a reasonable time. We are not obligated to provide a refund where the digital goods were delivered correctly and used or available for use, except where required by applicable law.

When a refund is approved, it is processed through the original payment method and the payment provider that handled the charge. Depending on the provider, it may take additional time for the refund to appear in your account.

If credits were added to your account as a result of the refunded purchase, they may be removed when the refund is processed.

HAVI does not provide refunds simply because you did not use purchased credits, or because you did not use your subscription during a billing period, except where required by applicable law. Credits and subscription benefits remain available to you until used or until the period expires.

Nothing in this policy removes or limits any consumer rights that cannot legally be waived or excluded under the laws of your country of residence. Where applicable law gives you rights that go beyond this policy, those rights apply.

If you live in a region with specific consumer protection rules about digital content or subscription refunds, you may have additional entitlements regardless of this policy.

We may update this Refund Policy as HAVI evolves. When we make material changes, we will update the “Last updated” date. Continued use of HAVI after changes take effect means you accept the updated policy.

To request a refund or ask about a charge, contact us at support@havicook.app with your account email, transaction or order information, purchase date, and the reason for your request.

For legal notices, use the same address with a clear subject line. We aim to respond to reasonable enquiries within a reasonable time.